Hilton San Jose

Everything was perfect although I asked to check in early and was going to be charged 100. Also asked to checkout late and was told I’d be charged 100. I get it if you were sold out but not even close to sold out. Was charged 37.00 a day for parking regardless if the garage filled up or not.

The hiotel was a great location for an event I was attending. The room was huge and the bed was super comfortable. The TV had lots of channels. The staff were friendly and helpful too! It was a great nights stay.

Staffs need to communicate. We paid for a room with breakfast included . When we tried to get coffee & grab & go, staff at the breakfast said we have to pay . We told that staff we paid for breakfast included . He sent us to the lobby . We ask the staff at the lobby , he told us we supposed to get grab & go and coffee. He said to tell the staff at breakfast area to call lobby staff to clear up. As we came back to the breakfast area , the same staffs said “no one gave him that information “ finally he got a copy from front desk and gave us our breakfast. So much for grab and go breakfast and two coffee!!!

The staff were prompt and courteous. The location is excellent for convention goers. Parking accommodations are easily accessible and easy to secure. Rooms are clean and spacious. Many excellent eateries well within walking distance.

The staff was very welcoming and did a great job on making our stay memorable. We upgraded our room for a fair amount which included parking so that was nice.